Editor’s note: Our VIP White Glove Service pairs you with a biomechanical engineer for a guided scan and comfort consultation, in our NYC studio or via video call. It builds on the same fit system highlighted as a TIME Best Invention.
Finding real comfort takes care and precision. White Glove brings both together. We start with your feet, your routine, and your goals. If you want a simple way to begin now, take the Fit Guide Quiz. Questions? Contact the Concierge.
Quick details
- Where: NYC Chrysler Building studio in Midtown Manhattan or video call
- Who: Concierge host who is a trained biomechanical engineer
- How long: About 30 to 45 minutes
- Typical delivery: 4 weeks or less. Comfort guarantee with easy refits
- Next step: Your scan and comfort notes guide a made-to-fit pair
Proof: Built for long meetings and travel weeks. 98%+ fit accuracy across 50,000+ profiles.
Based on Fit Guide Quiz results, we reserve a limited number of complimentary consultation slots each month. VIP program enrollment is by invitation after the consultation.
Why VIP matters
The IAMBIC full precision-fit consultation measures 20 biometric variables from the full consultation. These signals come from the scan and the comfort assessment together. A biomechanical engineer from our Concierge team is trained in biomechanics by leading experts in footwear fit. They answer questions, check your scan in real time, confirm clean angles, and guide next steps.
Foot scan
We capture an accurate 3D model of your feet with calibrated camera angles. The biomechanical engineer directs camera placement so length, width, volume, arch height, instep, and heel shape are recorded correctly. This can be done in our NYC studio or on a video call from where you are, with real-time review.
Comfort assessment
Every question has a reason. Each answer influences shoe fit design, materials, and support. The assessment covers what you have worn, what worked, and what did not. We note workload and travel, tricky areas such as forefoot width or heel slip, and any hot spots. We record cushioning preferences and ground feel, your shoe rotation and favorites, and the context you live in such as dress code, surfaces, climate, and socks.
Why a biomechanical engineer
You get live guidance on both parts of the session. The Concierge engineer explains what each signal means and how it shapes geometry and comfort. In person is ideal if you prefer a studio setting in Midtown Manhattan. A video call is private and convenient from where you are.
What you leave with
- Personal fit profile saved to your account
- Recommended last geometry and cushioning setup
- Delivery timeline and your next check-in point
- Benefits you will feel in daily wear such as comfort through long meetings and travel weeks
What you can expect
- Comfort under load. Fit that holds through long meetings and travel days
- Posture support. Geometry tuned for alignment over distance
- A fit relationship. Feedback and wear photos inform adjustments on future pairs
See the product details on MODEL T and the program overview in The Precision Fit Program.
Two ways to experience White Glove
Virtual White Glove
No trip needed. We meet you on a video call and guide your smartphone scan. You complete a short comfort assessment and get clear next steps. Start with the Fit Guide Quiz if you prefer to begin on your own.
In-person in NYC
Visit our studio in the Chrysler Building in Midtown Manhattan. Your Concierge host greets you, then a biomechanical engineer guides the scan, reviews your shoe history, and notes where you need support.
Independent recognition and backing
VIP program enrollment is by invitation only. Questions? Contact the Concierge.
FAQs
Do I need to be in New York to book?
No. Virtual White Glove sessions cover the same steps on video call and work well with a modern smartphone.
What do I need for a foot scan?
A well-lit space with a hard floor, a chair, and four sheets of white printer paper. Have your smartphone ready with Chrome or Safari and a separate laptop or desktop for the video call.
How long is the session?
Plan for 30 to 45 minutes. You leave with a clear plan and next steps for your made-to-fit pair.
What happens if I need an adjustment?
We review your feedback and wear photos and make targeted adjustments. Concierge support stays with you.
Is White Glove right for travel heavy weeks?
Yes. Many clients choose White Glove before a season of conferences or flights so comfort holds across long days.
The most interesting thing about them being crafted just for me is how well they fit. And I hadnever even noticed that my shoes didn't fit right. My other shoes don't hurt me - they just slosharound. With these, the heels actually stay on the whole time and it fits snugly yet stillcomfortably. And I'd never experienced that before. They just stay comfortable all day.
As a runner, as an athlete, just knowing that I'm doing a good service to my body is incredible.It’s the reason that I love my IAMBIC shoes. It's that precision that makes me feel safe to walkdown the street, get on the subway, do my commute, bring my kids to school, and not feelconcerned that I'm doing it in a shoe that doesn't fit right or that doesn't feel good.
The thing that I was surprised by the most with the precision fit is that any pressure points thatI had been feeling with the shoes that I previously came in wearing were completely gone. I waswearing a shoe that wasn't too tight. It wasn't too loose. The sole fit just right. Total comfort.That's the best way to put it.
So I suffer from chronic foot pain and I believe that a lot of that has to do with wearing shoesthat actually don't fit. Whenever I wear my IAMBICs, I've noticed that I have felt less pain,which is really incredible. And they're just so comfortable. I'm not worried about the back of my heel popping out or my ankles not having enough support. Also, they're just so stylish andevery timeI wear them out in the street, I always get compliments, which never happens to me.
A shoe that may feel comfortable for a half hour walk is not a shoe that always feels comfortablefor a three and a half hour walk. So what I like about IAMBIC is, even though the snug fit isthere and it feels comfortable, it also feels substantial enough that I can walk a lot withoutgetting any discomfort. That's just something that's especially important to me and I think theshoe has really delivered that.
The first moment that I tried on my IAMBIC shoes, I noticed a difference. I have small feet. So whenever I try on shoes, I usually expect them to not fit. If they do fit, there's usually some sort of discomfort, whether that's in the toe box or too much space or at the heel. So knowing that this shoe was tailored to my foot was really meaningful. It's rare that you find a shoe like IAMBIC that truly is comfortable, but also hits the markers of style versatility.
I think we're all placed on this earth as unique individuals. None of us are really off the rack in terms of sizing. So for me to have that experience of having something made specifically for me that fit perfectly was something that was a little bit mind blowing. And once I got the shoes, I tried them on, they looked great, they felt great. And honestly, they fit like a glove.